COVID-19 POLICY
We are happy to welcome you back to Cleve Court Hotel. Because of Government guidelines and for the safety of all our customers we have set out below our new policies.
Before you arrive and following Government advice should anyone travelling feel unwell and be showing any Covid-19 symptoms and you need to cancel, we are happy to transfer the booking to another date within 12 months free of charge.
- We have introduces new measures to ensure the safety of our guests and staff.
- Separate Entrance and Exit doors.
- Hand sanitizer points can be found on entering the Hotel, before entering public rooms and in hallways and landings for your use and convenience.
- Please adhere to social distancing in all areas of the Hotel.
- Corridors, staircases the lounge and bar are cleaned and disinfected regularly.
- Each new guest can feel confident that their bedrooms have been scrupulously cleaned and sanitized, and linen is professionally laundered at high temperatures.
- Bedrooms will be cleaned and sanitized after 10.00am daily and staff will be wearing protective clothing.
- Complementary toiletries, teas and coffees have been reduced. We are happy to supply any of your requirements on request.
- Our information books have been removed from bedrooms and replaced with a welcoming letter providing all the information you may need.
- Reduced number of guests in the Dining room at any one time and hand sanitizer for use on entry and exit.
- At the present time there will no longer be a buffet service in the Dining room, our Waiting on staff are happy to take your order from our usual wide selection from our menu, for all your requirements.
- Our public toilet on the ground floor will be closed until further notice – please use the facilities in your own bedroom.
- The Bar and Reception desk will have the appropriate protective screens in place for your safety.
- On departure please leave your room key in the box provided for sanitizing.
Finally, we thank you for choosing to stay at Cleve Court Hotel we hope that you have had an enjoyable stay despite the restrictions imposed upon us all. We look forward to welcoming you back to our wonderful bay again in the future.
